Last updated: November 9, 2026

Privacy Policy

Your privacy matters to us. This page explains what information we collect, why we need it, how it is kept, and what you can do to review or delete it.

1. Who operates the site

The site is operated by Way USA, a private service that provides administrative and technical help with American processes and documents. For privacy questions you can contact us on WhatsApp.

2. What information we collect

Contact details: your name, WhatsApp phone number, the service you asked about and a short message, when you leave your details in the site form or contact us on WhatsApp.
Case details: the type of service, the stage of handling, dates, notes related to the handling, and the amount and payment status once agreed.
Documents you upload: PDF, JPG or PNG files that we asked for, for example a passport, a birth certificate or an ID. Such documents contain sensitive personal information, and sometimes information about children.
Confirmations you gave: when you approved the privacy policy, and the document upload declaration.
Technical information: IP address, browser type and access data, which are needed to run the site and prevent misuse.

3. Why we need the information

To answer your inquiry and understand what you need help with.
To prepare forms and a file based on the details and documents you provide, to check that the documents are readable, valid and match the details on the form, and to arrange them according to the requirements of the official body.
To arrange appointments and prepare for the meeting, if you asked.
To update you on the progress of the handling, on a password-protected personal page and in WhatsApp messages.
To protect the site and the service, prevent misuse and meet obligations that apply by law.

We use your documents and details only to handle your case. We do not use them for advertising, we do not sell them, and we do not pass them to anyone else for marketing.

4. Providing information is your choice

You are not required to provide personal information or upload documents. However, without the necessary information and documents we may not be able to provide the service. Before your first upload you will be asked to approve the privacy policy, the terms of use and the document upload declaration. You are responsible for making sure the information is accurate and that you are authorized to provide it, and, when it concerns a minor, that you are a parent or guardian entitled to do so.

5. The personal case page and document uploads

Every case has a personal link and a separate password. Only someone who holds both can enter the page. Documents can be uploaded there only for the requests we defined for you. Uploaded documents are not displayed back on the page. They are available to the team only, and the client can remove a file they uploaded as long as it has not been approved. Please keep the link and password to yourself, do not share them, and do not upload documents we did not ask for.

Family file. Several cases of members of the same family can be connected to one family link, with one password and the last four digits of the family contact's phone. Whoever signs in through the family link sees the stage of handling and the list of requested documents for every family member in it, and can upload documents for each of them. The documents themselves are not displayed on the page. While a case is connected to a family, its personal link does not work. An adult is added to a family file only with their consent.

6. Information security

We take reasonable steps to protect the information, including: transferring information on the site over an encrypted connection; encrypting every document and the case details before they are stored, in addition to the encryption of the storage service; storing passwords only in an encrypted form that cannot be recovered; limiting the number of login attempts; and giving access to documents and case details to the team only, with a personal password for each employee and an internal record of every sign-in and action. Absolute security cannot be guaranteed with any digital means. If a security incident exposes personal information, we will act according to the law, including notifying those affected where required.

7. Retention and deletion

We keep information only for as long as needed to provide the service, protect rights or meet legal requirements. Uploaded documents are deleted automatically 30 days after the case is marked as completed. If there was no activity in a case for 180 days, its documents are also deleted automatically. In any case you can ask for earlier deletion, and the personal case page has a button that deletes all the documents immediately. The personal case page shows the date on which the documents will be deleted. Backup copies of case details, without the documents themselves, are kept for a limited period and rotate, so a detail that was deleted may remain in a backup until it rotates out.

8. Sharing with third parties

We do not sell personal information. We rely on infrastructure providers to run the site and store the data, and on WhatsApp to communicate with you. The information is stored and processed on servers located in Frankfurt, Germany, with an international infrastructure provider. We will not pass your documents to an authority or any other party except at your request and with your approval, or where we are required to do so by law. The fonts on the site are served from our own server only, not from an outside service. Clicking the WhatsApp button takes you to the WhatsApp service, and its use is also subject to WhatsApp's own terms and privacy policy.

9. The digital assistant (artificial intelligence)

The site and the personal case page include a digital assistant based on artificial intelligence. The messages you write in it are sent for processing to the language model provider (Anthropic, through Vercel's AI Gateway service) in order to produce an answer, and the processing may also take place outside the European Union, including in the United States. On the personal case page, after you sign in, the assistant also receives your first name, the type of service, the stage of handling, the message written by the team, and the list of documents we requested and their status. Documents, phone numbers and amounts are not passed to the assistant. We do not store the content of conversations on our servers, and the chat history is kept only in your browser until you close the tab or clear the conversation. The infrastructure and AI providers may keep information according to their own policies. Do not write passport numbers, SSN, passwords or payment details in the chat. The assistant may make mistakes, provides general information only and is not legal advice.

Our team may also use an internal artificial intelligence tool to draft replies and summarize a case. For this, a client's message (when the team pastes it), first name, type of service, stage of handling, team notes and the status of the requested documents may be passed to it, but not documents, phone numbers or amounts. A person on the team reads and checks every draft before it is sent.

10. Minors

The service is intended for adults. Documents of a minor will be uploaded only by a parent or guardian of the minor who is entitled to provide them.

11. Cookies and technical information

The site does not run advertising or measurement tools such as Meta Pixel or Google Analytics. On the personal case page, after you enter the password, a necessary technical cookie is stored in your browser that keeps you signed in for a few hours; it is not used for tracking. The chat history is kept in the browser's temporary storage and is not sent to us. If you started filling in the contact form and did not finish, what you typed is kept in your browser only, and is not sent to us, for up to 7 days so that you can continue. It is deleted when the form is sent or when you click "Delete the draft". If you reached the site through a friend's link ("bring a friend"), the referral code in the link is kept in your browser's storage for up to 60 days. It is sent to us only when you contact us, inside the WhatsApp message or with the contact form, so that we can give the discount. If measurement or marketing tools are added in the future, this policy will be updated.

12. Your rights

Under the Privacy Protection Law you can ask to review the information held about you, to correct information that is not accurate, and to ask for information to be deleted, subject to retention obligations that apply by law. You can contact us on WhatsApp. To protect privacy, we may ask for reasonable details to verify the identity of the person making the request.

13. Updating this policy

This policy may change from time to time. The date of the last update appears at the top of the page. If there is a material change in how we handle documents, we will ask you to approve again before another upload.

Security recommendation: do not send identity documents, passwords, one-time verification codes or full payment details on WhatsApp or by email. Documents can be uploaded only on the personal case page.

This is an English translation provided for your convenience. If there is any difference between the English and the Hebrew text, the Hebrew text prevails.